Terms of Service

Thank you for choosing Omazem home products. We have always believed that a quality home item is not merely a functional object, but an extension of one's attitude toward life. To ensure that you have a clear and reassuring experience when using Omazem products, we have established this Terms of Service policy, which provides detailed explanations regarding product usage, service scope, and the rights and obligations of both parties. Please read this policy carefully before using our website and products.

I. Product Information and Usage Instructions

Every Omazem home product presented to you has undergone careful selection and quality evaluation. We strive to provide the most accurate and detailed information in our product descriptions, including but not limited to product name, primary materials, dimensions, functional features, and usage precautions. Product images are primarily based on actual photography. However, due to color variations across different display devices and differences in shooting lighting, actual product colors may differ slightly from the images shown. Such deviations do not constitute product quality issues but are normal occurrences in digital display.

Each product comes with basic usage instructions or care recommendations at the time of shipment. To extend the product's lifespan and ensure safe use, please read the relevant instructions carefully before use and follow the recommended methods for installation, cleaning, and routine maintenance. Different materials (such as natural wood, metal, fabric, glass, etc.) have varying adaptability to temperature, humidity, and cleaning agents. Improper use may result in product damage, and such damage caused by improper handling is not covered under our service guarantee.

Product dimensions, weight-bearing capacity, and scope of application are clearly indicated on the detail pages. Please evaluate these specifications against your actual needs and home environment before purchasing. Should you have any uncertainties, you are welcome to contact us via email for consultation, and we will do our best to provide reference suggestions.

II. Orders and Contractual Relationship

Your submission of an order on the Omazem official website constitutes an offer to purchase. Upon receiving your order, we will review and confirm it and send you an order confirmation via email. At this point, a binding sales contract is established between you and us.

We reserve the right to refuse or cancel orders under the following circumstances, including but not limited to:

• The product is out of stock or has been discontinued;

• The shipping information you provided is incomplete or contains obvious errors;

• The order price is displayed incorrectly due to system error;

• We reasonably suspect that the order is for commercial resale or other non-personal-use purposes.

If your order is canceled, we will notify you promptly via email and issue a full refund to your original payment method, without charging any processing fees.

III. Pricing and Payment

All product prices are listed in United States Dollars (USD) and include the corresponding basic shipping costs (for details on our global free shipping policy, please refer to the Shipping Policy page). Prices may be adjusted from time to time based on market changes, procurement costs, and exchange rate fluctuations. However, the price confirmed at the time of order submission is the final settlement price, and subsequent price changes will not retroactively affect confirmed orders.

We process all transactions through secure and reliable payment service providers. Your payment information is protected by encryption technology during transmission. Please be aware that we do not directly store any credit card or bank account information. All sensitive payment data is processed by our partner payment platforms in accordance with their security standards.

IV. Reasonable Use and Limitation of Liability

All Omazem home products are designed for civilian home environments. Please use the products within their normal intended scope. Unauthorized modification, disassembly, overloading, exposure to extreme environments, or use for non-intended purposes such as commercial settings are considered unreasonable use. Omazem assumes no liability for any personal injury, property damage, or product damage resulting from unreasonable use.

If you transfer the product to another person or if it comes into the hands of a non-original purchaser, the associated risks and subsequent maintenance responsibilities transfer accordingly. We reserve the right to carefully evaluate service requests made by non-original purchasers.

V. Scope of After-Sales Service

Omazem is committed to providing every customer with sincere and reliable after-sales service. Subject to compliance with this Terms of Service and our Return Policy, we offer the following service guarantees for our products:

1. Quality Assurance: For products with manufacturing defects, we will provide return or exchange support in accordance with the relevant provisions of our Return Policy. The specific warranty period varies by product category, and relevant instructions are usually indicated on the product detail page. For products without such indication, the applicable period for quality-related claims is 14 days from the date of delivery.

2. Usage Consultation: If you have any questions regarding product installation, operation, or routine maintenance during use, you are welcome to contact us via email. We will respond within a reasonable timeframe to help you make better use of the product.

3. Replacement Parts: If the product you receive is missing necessary small accessories (such as screws, washers, assembly tools, etc.), please contact us promptly. Upon verification, we will resend the relevant accessories free of charge, and the associated shipping costs will be borne by us.

Please note that the following situations are not covered by our service guarantee:

• Natural aging, fading, wear, or slight deformation that occurs during normal product use;

• Damage caused by improper use, negligent maintenance, accidents, or force majeure;

• Products that have exceeded the clearly stated warranty period;

• Repairs or modifications carried out by third parties without our authorization.

VI. Intellectual Property and Usage Restrictions

All content on the Omazem website, including but not limited to text, images, logos, icons, audio clips, digital downloads, data compilations, and software, is the property of Omazem or its content providers and is protected by international copyright and trademark laws. Without our prior written permission, you may not copy, reproduce, distribute, display, transmit, modify, create derivative works, or otherwise exploit any part of the website content in any form.

You are granted a limited, revocable, non-exclusive permission to access and use the Omazem website for personal, non-commercial purposes only. Any unauthorized commercial use constitutes an infringement of our intellectual property rights, and we reserve the right to take legal action.

VII. User Obligations and Code of Conduct

When using the Omazem website and related services, you agree to abide by the following standards:

• The personal information and contact details you provide must be truthful, accurate, and complete;

• You may not use our website to post any unlawful, false, defamatory, obscene, or infringing content;

• You may not attempt to interfere with the normal operation of the website, including but not limited to disseminating viruses, launching cyberattacks, or unauthorized access attempts;

• You may not impersonate another person or forge any association with any individual or entity.

If any violation of the above standards is found, we reserve the right to suspend or terminate the services provided to you and take necessary legal measures.

VIII. Disclaimer

To the fullest extent permitted by law, the Omazem website and its products are provided on an "as is" and "as available" basis. We make no express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the website will operate uninterrupted or error-free.

We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for indirect or incidental damages, so the above limitation may not fully apply to you.

IX. Policy Revisions and Amendments

We reserve the right to revise or update this Terms of Service at any time. Any changes will take effect on the date the revised version is published on this page. If the changes involve material terms, we will provide notification through website announcements or email. Please review this page periodically to stay informed of the latest service policies. Your continued use of our website and products after the changes become effective constitutes your acceptance of the revised terms.

X. Third-Party Links and Content

The Omazem website may contain links to other third-party websites. These links are provided solely for your convenience in accessing additional information. We are not responsible for the content, accuracy, security, or privacy practices of any third-party websites, nor do we assume any liability for any loss or damage that may arise from your use of them. When you access third-party websites through links, you leave the scope of Omazem's services, and any associated risks are borne by you.

XI. General Provisions

This Terms of Service constitutes the entire agreement between you and us regarding the subject matter hereof and supersedes all prior oral or written communications, representations, and agreements. If any provision of this Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue to have full force and effect. Our failure to enforce or delay in enforcing any right or provision in this policy shall not constitute a waiver of such right or provision.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.